Refund Policy

If you would like to return your Bella Bianca item for a refund, please contact us at info@bellabianca.co.za.

Once we′ve received your unused item, we′ll refund you the amount of the original purchase, excluding any delivery costs. The refund will automatically be issued to the card you used to place the original order. This typically takes 5 working days in the ZA, dependent on your bank/card issuer.

Repairs

If you feel your Bella Bianca item has developed a fault, please email us at info@bellabianca.co.za

All Bella Bianca items are sold with a 2 year warranty cover, against possible defects in materials and craftsmanship. The bag is only covered under the warranty with a valid proof of original ownership, product info, indicating the date and location of purchase.

Once we receive your item, we will inspect it and if we are happy it is defective in materials or workmanship, we will repair the items at our expense and return it to you free of charge.

This is of course subject to the item being within our 2 year guarantee.

The Return of the repair will be the customer’s responsibility until it reaches us..If we are unable to repair your item, we reserve the right to replace it with the same or similar product.